FAQ

What’s up with the crickets?

Crickets are one of the most sustainable sources of animal protein, and they're a nutritional powerhouse. They contain all 10 essential amino acids, as many omega-3s as salmon, more vitamin B12 than salmon, more iron than spinach, more calcium than a glass of milk, as well as chitin, a gut-friendly prebiotic.  

Head to our sustainability page to learn more about why they're the future of protein.

Why should I feed my dog crickets?

Crickets are basically a superfood (see above), and they're one of the most sustainable animal proteins (see here). Beef - one of the most common sources of protein in pet food - is the source of a lot of problems. Not only is beef incredibly unsustainable, but it can cause allergies, introduce zoonotic diseases, and because quality standards in the pet food industry are shockingly low, beef products are recall-prone. Crickets are more nutritious, more sustainable, and much safer. Not to mention dogs love the taste!

What does “Neo Bites” mean?

Our official company name, Neoteric, means "a modern person(s). A person who advocates new ideas."  

Neo Bites is a “new” way of looking at pet food - reinvented for a more sustainable future. 

How do I place an order?

Head to our products page to place an individual order or join The VIP Pack (see below).

Why should I sign up for The VIP Pack?

By signing up for The VIP Pack Subscription, you gain access to 10% off each order and never have to worry about running out of food or treats again.

What stores can I find you in?

W're actively building out retail partners. Check out our Store Locator for up-to-date locations.

Have a store you'd love to see us in? Let us know here!

Product or delivery issue?

We aim to offer our community high quality and consistent products and services 100% of the time. If you have an issue please email us at woof [at] eatneobites.com with a photo (if applicable) and description and we’ll see how we can help. 

You say you’re sustainable… why do you use plastic packaging?

Yup. It’s a bit ironic, we agree. The decision wasn't made lightly - head to our sustainability page to learn more.

I want to tell my friends and family about your amazing products, do you have a referral program?

You betcha! Click that little blue bubble on the bottom right of your screen labeled "Referrals" and follow the instructions for a money saving win-win.