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FAQ

What’s up with the crickets?

Crickets are one of the most efficient sources of animal protein, and they're a nutritional powerhouse. They contain all 10 essential amino acids, as many omega-3s and more vitamin B12 than salmon, more iron than spinach, more calcium than a glass of milk, as well as chitin, a gut-friendly prebiotic.  

Head to our climate-friendly page to learn more about why they're the future of protein.

Why should I feed my dog crickets?

Crickets are basically a superfood (see above), and they're one of the most efficient animal proteins (see here). Beef - one of the most common sources of protein in pet food - is the source of a lot of problems. Not only is beef incredibly unsustainable, but it's the most common allergy in pets, can introduce zoonotic diseases, and because quality standards in the pet food industry are shockingly low, beef products are recall-prone. Crickets are more nutritious, more sustainable, and much safer. 

Is it safe for my dog to eat crickets?

You betcha. Crickets are a safe, hypoallergenic protein that are considered GRAS per the FDA. Our crickets are bred for human consumption and meet the strict safety requirements set in place for human food.

Do dogs like the taste of crickets?

Oh yeah. Ever see them licking the corners of your house? They're on the hunt for bugs. They love the taste of crickets - as much as it may gross you out to imagine.

What does “Neo Bites” mean?

Neo Bites is a “new” way of looking at pet food - reinvented for a more sustainable future for the contemporary dog. 

Why should I sign up for The VIP Pack?

By signing up for The VIP Pack Subscription, you gain access to 10% off each order and never have to worry about running out of food or treats again.

Are you available in stores?

Selling direct-to-consumer allows us to provide the best possible experience to our customers. 

With that said, we're proud of our Austin roots and wanted to support some awesome local businesses. You can find our OG Dog Treats at the following locations:

Prime Pet on East Caesar Chavez

Great OutDogs on Barton Springs

Gallery of Pets off of N 183

Thom's Market on E Riverside

Thom's Market on Spyglass

Do you have a satisfaction guarantee?

Happiness 100% Guaranteed...actually. If you are in anyway dissatisfied with your order just shoot us an email and we'll issue a refund. 

How are you climate-friendly?

Head to our climate-friendly page to learn more.

I want to tell my friends and family about your amazing products, do you have a referral program?

You betcha! Click that little blue bubble on the bottom right of your screen labeled "Referrals" and follow the instructions for a money saving win-win.