Shipping Policy

Thanks for shopping at Neo Bites! We're committed to making sure your pup's favorite superfood treats and meal toppers reach you and your pup with ease. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders may not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

If you haven't received a shipping notification email within this timeframe, please check your spam or junk folder. For further assistance, reach out to us at woof@eatneobites.com.

Shipping rates & delivery estimates

We offer free shipping on all orders over USD$39. Shipping charges for orders below USD$39 will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Neo Bites currently ships to addresses within the contiguous United States.

Shipping Locations:

We ship from our facilities in California.

Ground shipments are fulfilled through trusted carriers such as FedEx Ground, USPS, and UPS. The choice of carrier is determined by the most efficient service for your specific ship-to-address.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Neo Bites is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside of the U.S.

Refund Policy 

Our Refund Policy, which you can access here, provides detailed information about options and procedures for returning your order.